Sportbets FAQ — Your questions, answered directly

After your bet wins, your Funds are credited to your sportbets wallet instantly credited instantly — within minutes of the match ending. You can use the funds to place new bets or withdraw them.

Withdrawal timeframe:

• Mobile Pay / Nagad: Usually within 1–4 hours; faster if KYC verification is already complete.
• Rocket: Within 4–8 hours.
• Bank transfer: Within 1–24 hours.

Your first withdrawal requires KYC verification — a one-time process. Simply submit a photo of your NID or passport along with a selfie. Once KYC is complete, all future withdrawals will be processed faster. The minimum withdrawal amount is ৳500. To view your transaction details, Financial transactions Go to the page.

You have full control over your account at sportbets. There are two options:

Temporary Suspension (Self-Exclusion):

• Log in → Account Settings → go to the "Responsible Gaming" tab.
• Select "Self-Exclusion" and choose your preferred duration — 1 week, 1 month, 3 months, or 6 months.
• Takes effect immediately upon confirmation and cannot be cancelled before the period ends.

Permanent Account Closure:

• Email us at support@sportbets.ws or reach us via live chat.
• Withdraw any remaining balance before closing your account.
• Processing may take up to 24 hours.

To learn more about responsible gaming, visit our Responsible Gaming page.

Yes, sportbets A licensed and regulated online betting platform. Our services are approved by international gaming authorities and regularly audited by independent third parties.

Security you can verify:

• SSL/TLS Encryption: All your data and transactions are protected with 256-bit encryption.
• Random Number Generator (RNG): Game outcomes are independently verified and provably fair.
• Separate balance management: User funds are kept separate from operational budgets.
• Quick Payment History: Thousands of Bangladeshi users are successfully withdrawing every day.

That said, we always recommend setting a budget within your means before betting on any platform. Responsible Gaming You'll find more guides on the page.

sportbets's app is available on both Android and iOS.

Steps to install on Android:

• Our download page Go to the page and click the "Android APK" button.
• Go to your phone's Settings → Security → enable "Install from Unknown Sources".
• Tap the downloaded APK file and install it.
• Once installed, open the app and log in.

iOS (iPhone) Installation:

• Visit the download page, tap the iOS link, and follow the on-screen instructions.
• Go to Settings → General → Device Management and mark the app as trusted.

App highlights: biometric login, push notifications, live score updates, and faster performance. For any app-related issues, Help Center Contact us.

All your transactions and bet records on sportbets are saved in one place. There are two ways to access them:

Betting history:

• Log in → tap the profile icon → select "Betting History" or "My Bets".
• You can filter by date, sport type, or status (active / won / lost).
• Full details of each bet — including market, odds, stake, and outcome.

Financial Transaction History:

• Profile → "Transactions" or directly Financial transactions Go to the page.
• Transaction history is available under separate tabs for deposits, withdrawals, and bonuses.
• You can also filter your history by a specific date range.

If you have a question about a specific transaction, note the transaction ID and send it to support — you'll get a faster resolution.

App crashes or launch failures can usually be fixed quickly. Try the following steps in order:

Try this first:

• Force close the app (including from the background) and reopen it.
• Restart your phone — that alone often does the trick.
• Check your internet connection — make sure your Wi-Fi or mobile data is working properly.

If it still won't open:

• Check for updates: Download page to download the latest APK version and reinstall the app.
• Clear Cache: Phone Settings → Apps → sportbets → Clear Cache.
• Reinstall: Uninstall the app and download a fresh copy.

If the issue persists after all of this, reach out to us with your phone model and OS version — Help Center Let us know via live chat. The technical team typically resolves issues within 30 minutes.